Frequently asked questions
These are the most frequently asked questions we receive from parents/guardians. Please do not hesitate to contact us if you have a question that is not answered here.
What should my child bring to their swimming lessons?
All children should wear appropriate swimwear to class. Girls will need a tight fitting costume (one piece with no frilly skirty bits). Boys will need swim trunks or swim shorts (not baggy or too long as they can hinder the kick movement). Your child will also need a towel and their class coloured logoed swimming hat (given to them by the class teacher on their first lesson). If your swimmer is in Tidal Waves Stage 5 or above – they will need their goggles and a 1 litre drinking bottle filled with either water or diluted juice. All our changing rooms are shoe-free zones so please remove any outdoor shoes before entering!
Am I required to get in the water?
No. We have teachers and helpers in the water, parents/guardians can watch their child’s lesson from the spectator’s area.
How many people can I bring to watch my child swim?
As with most swimming pools the spectator area isn’t normally very big, so we ask that a maximum of two spectators per swimmer’s family attend lessons. Chairs are filled on a first come, first served basis.
Do you teach children younger than 3 years old?
No. The minimum age for children to join our beginner classes is 3 and they must be fully toilet trained. We do not teach children in swimming nappies so if in doubt, please do not join until you’re 100% confident an accident won’t happen in the pool!
Why is my child not allowed to wear goggles in the early Stage lessons?
Learning to swim is primarily a lifesaving/safety skill and as such, goggles are not permitted in our early stages (1-4). We teach children how to be safe in and around the water, this includes knowing what to do should they fall into open water such as a lake or a canal where goggles will not be available. From Tidal Waves Stage 5 the emphasis is on technique where goggles are permitted.
Why is my child not in the class you advised when joining?
We need to ensure any new swimmer going into a stage above 1 and 2 is competent and safe in the water. This may mean we enter the swimmer at a stage below to assess their swimming ability.
I have just joined, my child can swim a little bit, why do they need so many floats in your lessons?
In our Stage 1 & 2 Red Hat classes we unashamedly operate a safety-first policy with all new swimmers until we can assess their actual swimming ability in the pool, this includes using various flotation devices and addition technical safety measures. This normally only lasts until we can do a complete and thorough assessment of the new swimmer.
I need to go and pick up another child whilst the swimming lesson is going on, what do I do?
Parents/guardians must remain at the school during the duration of their children’s lesson. If parents need to leave the school premises whilst their child is swimming, a member of our teaching team must be informed. Swimming lesson children must also be picked up at the right time after their lesson to avoid distress.
Why do you have a play session at the start of summer and before Christmas?
Water Wizards Swim School’s motto is “Making Swimming Magical”. Children learn through play, it is a vital stage in their development. All throughout the swimming term, children are learning new skills and strokes in a formal teaching pattern, watched by their instructor. The children work exceptionally hard each term. When children are given free time, they often not only practice the skills they have mastered, but they also “have a go” at trying the skills that their peers are doing. Learning to swim can be hard work, but it should also always be fun. Playing together with their swim class friends has proven to be a highly successful way of improving confidence, technique, team building and social skills.
My child cannot make the lesson. Do we get a refund, or can we change days?
Unfortunately, we do not give refunds or discounts for reasons of holiday, sickness or social engagements etc. We regret that we are unable to offer an alternative swim date for missed lessons as what seems like a simple request is an impractical administrative task when spread across hundreds of swimmers.
Sickness and/or diarrhoea
Please do not bring your swimmer to any lessons if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes. In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending lessons.
Booking your lessons
Due to the amount of information we need to give you, booking is done via email only. Although we try to accommodate your first choice, spaces are offered on a first come, first served basis (by email timestamp) so please do not delay. Once we receive your choices, we will email you to confirm your day/time along with all the necessary enrolment information for you to read and agree to along with our payment details. Lesson payment in full is required within 48 hours of us sending confirmation and is payable via direct deposit/BACS only, we do not accept cash payments. All bookings remain provisional until full payment has been received. As we only teach during the school term replies to emails may be delayed during school holidays. It isn’t possible for us to make and/or receive phone calls while on pool side, if we don’t pick up, email us!
What is the difference between your children’s swimming lessons and a leisure centres?
Over a quarter of people who contact us are looking to leave their local leisure centre classes. The main two reason being:
- Oversubscribed classes – 10+ children to 1 teacher isn’t unusual.
- No consistency – teachers change often.
The difference with Water Wizards Swim School:
- We only allow a maximum of 8 children in our beginner classes with at least 2 teachers in the water.
- We handpick all our teachers and invest heavily in them to ensure only the very best join the Water Wizards family. As a result, our teachers are loyal (the majority have been with us for 7+ years) and are trained to the highest Swim England or Swimming Teacher Association standards.
Often leisure centres offer swimming lessons in addition to multiple other activities for a monthly membership fee. At Water Wizards Swim School, we specialise in teaching children how to swim. That’s all we do. And we love it! Our entire focus is teaching your children how to swim and be safe in and around water.
How long should my child stay in swimming lessons?
Learning to swim is a life skill and it is important that any swimmer stays with the programme until they become competent and strong. Swimming should be seen in the same light as reading or writing, learning is just the start of development. Swim England recommends a swimmer completes up to Learn to Swim Stage 7 through swimming lessons to give them a solid base to help them enjoy swimming and swimming related activities throughout their life.
How do I re-enrol for the next term?
Near the end of each swim term you will be sent a re-enrolment email to enable you to continue. Priority is given to those that are already swim school members and who are not changing class, day and time. 2nd priority is then given to those that are already swim school members who wish to change day or time. This priority is only given if the re-enrolment is received before the cut-off date, which is usually the last week of the swim term. Once this date has been reached places will be allocated to our waiting lists and/or those wishing to join.